Policies

• Check In - Starts daily at 3:00 pm
  • Please refer to Office hours for daily reception office details.
  • Self check-in available for late arrivals (past 5:00p.m.) or upon request.
• Check Out - 10:00 am
• Open Seasonal Only, Spring through Fall
• Smoking Allowed - No
• Drinking Allowed - Yes
• Alcohol Provided - No
• Suitable for Children - Yes
• Childcare Provided - No
• Disabled Access - A.D.A. compliant cottage available, however communal lakefront deck is not wheelchair accessible

Quiet Hours

We ask our guests to be respectful of other guests in cottages nearby along with our neighboring residential area. We have designated the time between 11:00p.m. – 8:00a.m. to be Quiet Hours.

Pet Policy - Updated 2020

We, at Single Island Shores love our furry friends, having a number of them ourselves, and therefore, we understand that many guests would like to bring their four-legged companions with them. Still taking into account that many of our guests bring small children and many others have a fear of dogs, we have decided to allow SMALL DOGS ONLY with a weight limit restriction of 30 pounds or less to stay on our property. This exception is restricted to the following select cottages only: Our Single-bedroom, Upper LakeView cottages (#’s 14, 15, & 16)

Please Note: In consideration of other guests’ & staff members’ allergies, we still Do Not allow any cats. If any cat, large dog, or unapproved small dog are found within a non-pet friendly cottage, you will forfeit the remainder of your stay at full cost PLUS our Pet Fee, and if necessary, you will be escorted off our property.

For your small dog to stay with us, they must be 30 pounds or less, they must be at least 9 months old, and they must be fully-house trained. You must contact us directly to check availability of our select, few pet-friendly cottages, provide us with an up-to-date immunization record from your veterinarian, and receive prior approval for bringing a small dog. We Do Not Allow any Pit Bulls, Chows, Dobermans, German Shepherds, or Rottweilers, regardless of size, age, or training.

As always, any and all service animals are welcome at our property. Proper paperwork is also required for service animals to stay at Single Island Shores. If you’re bringing a trained, certified, and licensed service animal, in accordance with ADA and non-discrimination laws, there will be no charge added to your bill. If you’re bringing a small dog to stay with you, there is a $50.00 per night pet fee that will be added to the nightly rate for your cottage plus tax. Note: Owners of therapy &/or emotional support dogs, that do not have service animal level certification will receive the $50.00/night pet fee. Any damages caused by your pet (stains, scratches, bite marks, etc.) found within your cottage will be charged a flat repair fee of $200.00

Campfire / Grill Usage

All campfires are restricted to the designated fire pit areas throughout the property. Additional campfires outside of these fire pits is strictly prohibited. Gas Grills and tanks are provided for communal use between our Lakeside and Lakefront cottage guests. Grills are positioned specifically to be within our local fire code and for the safety of all our guests. Guests are not permitted to use their own portable grills within the cottages or on the cottage decks. Guests staying in our Upper Lakeview and Lakeview Single-bedrooms may bring their own portable grill for use in the stone parking area next to your cottage only.

Alcohol Policy

Single Island Shores does not serve alcoholic beverages. Wine Glasses and corkscrews are available if you choose to enjoy a bottle of wine that you have purchased from one of our local wineries. We ask that our guests drink responsibly and take into consideration our other guests. Enjoy!

Boat Launch / Boat & Trailer Parking / Boat Dock Usage

We do not have a launch or a Lifeguard available at Single Island Shores. Smith Park, which is only 2 miles down the road has an area for a boat launch, along with Lodi State Park. We have overflow parking on the upper portion of our property. Boats and/or trailers MUST be parked here. PLEASE NOTE: There is not enough of a turn radius to take trailers into cottage areas. Guests may use the boat dock for temporary tie-offs only, in order to pick-up or drop-off passengers. Boats cannot be anchored at dock over night.

WARNING: Regarding our paved roadway:

• The hill is VERY steep, use is for Motorized vehicles and walking only
• Use of Skateboards, rollerblades, razor scooters, going down our hill is STRICTLY PROHIBITED
• All children under the age of 16 on bicycles must be accompanied by an adult
• NYS Bicycle Law MUST be followed. Information can be found here: https://www.dot.ny.gov/display/programs/bicycle/faq

Terms and Conditions

• Minimum Stay - 2 nights in Single & Double-bedroom cottages, 3 nights in Chalets
• Accepted payments - VISA, Discover, Mastercard, American Express, Cash, Certified Checks, Travelers Checks
• Deposit Amount Required:
• 25% deposit due at time of booking and remainder of balance due on arrival date.

Cancellations

By booking your cottage with Single Island Shores, our agreement is a legal contract, and you agree to our terms and conditions. Should your travel arrangements change, please inform us as soon as practical to allow us to re-allocate the room(s). If you need to cancel the booking due to adverse weather conditions or exceptional family circumstances, we are happy to transfer your booking to another date within the current season, if possible, completely free of charge.

Cancellations must be made 30 days in advance of your check-in date to avoid the cancellation fee. Cancellations may be made by calling 607-210-2655 or emailing [email protected]. Cancellations made within one month (30 days) of your check-in date will be subject to a fee, equal to 50% of the entire reservation balance unless your room(s) are reserved by a new guest. Any cancellations made more than one month (30 days) prior to your arrival date will not be charged any cancellation fee and all deposits will be refunded.

If there is no attempt to inform the property of your need to cancel or reschedule and you do not arrive for your reservation, then the entire remaining balance of your booked stay is due to the property and all deposits are forfeited. The only exception to the 100% No Call/ No Show being charged, is proof of extreme, extenuating circumstances, such as car accident, cancelled flight, medical emergency requiring hospitalization, or an immediate family members death.